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hi
i am having a problem with my Wersi OAX 800 organ. It is less than 3 years old and i am the original owner.
over a month ago the touch screen stopped working and i can’t play the organ.
i contacted tech support in Germany. and they confirmed it’s not working and couldn’t correct the problem. They think the motherboard needs to be replaced.
but i haven’t heard back from them in over a month, and they don’t respond to my e-mails.
is this normal for Wersi tech support?
i live in the USA and bought my organ from Ralph Conti, but not sure he is still selling organs?
any thoughts?
thanks
mikeHi Mike,
I know of three customers in the US that have had issues with the touch screens on OAX800. I am one of the customers, my instrument is actually an upgrade from OAS Scala to Sonic 800. My touch screen started to act up about 5 months after delivery. I would see “Searching for HDMI” on the screen and then it would go blank. I replaced the HDMI cable and sprayed the contacts of the new cable with Deoxit contact cleaner and all has been well since then. The second customer had a similar issue and replaced the HDMI cable and all is working fine. The third customer had to replace the touch screen. Wersi shipped him a new display and he installed it himself.
Rich
I had a problem with my touch screen on my 800, and had to have it replaced – unfortunately out if warranty.
Replacement screen was different and had to have a circuit board cut for it to fit.
It has been great since.
thanks for the info. Wersi contacted me and they are going to work on the issue remotely. I’m glad to hear that others had the problem solved.
mikeHi Mike,
that doesn´t sound good đ Please keep us in the loop. I am very interested in where the problem is located. Is it the wiring? Is it the screen?
As you might know, Wersi (Music Store) does not build the organs. The actual building of the organs happens at Wersi Hochrhein (K.H. Hack).
See this: Wersi Hochrhein
and this: about the company
This means that Wersi (Music Store) depends on the hardware supplychain of Wersi Hochrhein to some extend!
btw…
I can remember the d.i.y. upgrade of my KS1 Abacus. I replaced the 7″ display by a 10″ display. To avoid any compatibility problems I bought the display at Wersi Hochrhein. But at that time they were out of stock and I had to wait some weeks. Wersi Hochhrein wasn´t to blame for that.
And it wasn´t a problem at all. It´s about 80 kilometeres from where I live to Wersi Hochrhein.
Best
Juergen
update on touch screen. after working with wersi support. they have narrowed it down to touch screen not working and needs to be replaced. but production doesn’t get back to me to help get it fixed. waiting over 2 weeks, and no response. does anyone know how to get a hold of support/production when they don’t respond
thanksHi Mike, write to Wersi support (info@wersi.net) and adress Uli Wildhack by name in your mail. Usually he is the one who can get things done.
Juergen
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